This Privacy Policy applies to visitors, users, and customers who access the AssetIQ website, platform, or submit personal information to us.

AssetIQ (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal and business information. This Privacy Policy explains how we collect, use, store, and protect information when you access or use the AssetIQ platform, website, and related services (collectively, the “Services”).

By using AssetIQ, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to operate,improve, and secure our Services.

1.1 Information You Provide

• Name, email address, phone number
• Company name, role, and contact details
• Account credentials (username, encrypted password)
• Billing and subscription information
• Support requests and communications

1.2 Information Collected Through Use of the Platform

• Asset data entered by users (e.g. asset names, locations, serial numbers)
• Maintenance records, audit logs, work orders
• Uploaded files, photos, and documents
• User activity logs (login times, actions performed)

1.3 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Usage analytics and performance metrics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and operate the AssetIQ platform
• Create and manage user accounts
• Deliver core asset management functionality
• Improve platform performance and usability
• Communicate service updates and security notices
• Provide customer support
• Process payments and subscriptions
• Meet legal, regulatory, and compliance obligations

We do not sell your personal data.

3. Legal Basis for Processing (GDPR)

Where applicable, we process personal data based on:

• Performance of a contract
• Legitimate business interests
• Legal or regulatory obligations
• Your consent (where required)

4. Data Ownership

• You retain full ownership of your data.
• AssetIQ acts solely as a data processor for customer-provided data.
• We do not access or use customer data except to provide and support the Services or where required by law.

5. Data Sharing & Third Parties

We may share information with trusted third parties only where necessary, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring tools
• Professional advisors (legal, financial, compliance)

All third parties are required to maintain appropriate security and confidentiality standards.

6. Data Storage & Security

We implement industry-standard security measures, including:

• Secure cloud infrastructure
• Encryption in transit and at rest (where applicable)
• Role-based access controls
• Audit logging and monitoring
• Regular security reviews

Despite best practices, no system can be guaranteed 100% secure.

7. Data Retention

We retain information:

• For as long as your account remains active
• As required to provide Services
• To comply with legal and regulatory obligations

Upon account termination, data will be deleted or anonymized in accordance with our retention policies, unless legally required otherwise.

8. International Data Transfers

Your data may be processed or stored in locations outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

Requests can be submitted using the contact details below.

10. Cookies & Tracking Technologies

AssetIQ uses cookies and similar technologies to:

• Maintain secure sessions
• Improve user experience
• Analyze usage trends

You can control cookie preferences through your browser settings.

11. Children’s Privacy

AssetIQ is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or website. Continued use of the Services after updates constitutes acceptance of the revised policy.